Refund policy
Returns & Refund Policy
Last updated: [Enter date]
Thank you for shopping with SAG11. Please review our return and refund policy carefully.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
-
Items must be unused, unworn, and unwashed
-
Items must be in original condition with tags attached
-
Proof of purchase is required
Non-Returnable Items
The following items are non-returnable:
-
Clearance or final sale items
-
Gift cards
-
Items showing signs of wear, washing, or damage caused by the customer
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved:
-
Refunds will be issued to the original payment method
-
Processing may take 5–10 business days, depending on your bank
Original shipping costs are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a trackable shipping service. SAG11 is not responsible for lost return shipments.
Exchanges
We do not offer direct exchanges.
If you need a different size or item, please return your order and place a new purchase.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos and your order number.
Contact
📧 Email: SAG11LLC@outlook.com
🏢 Business Name: SAG11